BAKERSFIELD OFFICE

Concorde Communications serves your call answering and data collection needs with the best-trained, most professional staff in the industry—supported with some of the latest, highly reliable equipment available.

Since 1989, U.S.-based Concorde Communications has continually invested in technology upgrades in order to stay ahead of the varied and ever changing requirements of its clients.

Our investments include:

Award-winning, web-enabled Startel Call Center System Switch:

The heart of our system, this advanced digital switching technology enables us to provide latest generation messaging and voice processing, automatic call distribution (ACD), text messaging, and PBX capabilities—all through a single, optimized system.

Our own Dell Server farm powered by dual high-speed Intel processors :

Provides RAID redundancy on all local storage systems.

Microsoft Windows 2003 Enterprise Servers and Microsoft SQL Servers:

DELL Power Edge Servers utilizing embedded Ultra 3 (U320) SCSI controllers provide a lightning fast interface for all SCSI devices throughout our facilities.

PERC3/SC RAID controllers and redundant hot-plug power supplies :

Your important data is carefully hosted for maximum up-time and protected by redundant security.

Progressive digital recording technology:

All calls are recorded in the '.wav' format for safe, efficient storage and easy retrieval. Calls are stored in an ODBC-compliant database and can be sent to clients directly via e-mail. 100% accurate playback of any caller is always available should there be any question about the content of a message.

• Secure facilities and redundant back-up systems

Back-up power, multiple redundant telephone and T-1 lines with automatic switch over ensure uninterrupted service. Regular data back-up, both onsite and offsite. Full-time IT support staff available 24/7.