Brake Check - Corporate Office, San Antonio

2 Reviews
Brake Check - Corporate Office
6810 Bandera Road
78238 San Antonio


Brakes, Wheels, Axles, Axle Service, Axle Repair, Tires, Brake Service, Brake Repair, Frames, Auto Alignment
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Sunday, December 20, 2015

Well, I have yet to hear from the supervisor so I assume, like your warranty, your word is also usless. I will not use Brake Check for any future needs and I intend to relay my experience with as many people as I can to avoid being swindled by your Company as I can. A copy of this is being forwarded upper management.  Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone -------- Original message -------- From: Gifts Date: 12/02/2015 2:45 PM (GMT-06:00) To: "''" Subject: RE: Warranty not valid Hello Herman, I would like to extend a sincere Thank You for taking the time to let us know about your concerns.  I have forwarded them to the Corporate Director responsible for this location.  They will be contacting you directly to discuss a resolution. Best regards, Customer Support Team -----Original Message----- From: Herman Vela [] Sent: Wednesday, December 02, 2015 8:05 PM To: Gifts Subject: Warrenty not valid From: Herman Vela Subject: Warrenty not valid Store Location: Store 412 @ 15826 San Pedro, San Antonio, 78216 Message Body: I had my brakes fixed under your lifetime warrenty 2014. I had to bring the vehicle back in for a re-repair earlier this year and a problem re-developrd on the left front brake that had been repaired and serviced as recommended the first time. Now they are telling me that the brake  cylinder which had been serviced again malfunctioned destroying the Royer in the process. The manager is telling me that it will cost me an additional nearly $400.00 to fix something that was serviced with a lifetime warrenty to start with. Tell me why, after shoddy workmanship by Brake Check that caused the failure, I should have to pay to fix the problem? Do you stand behind your expertise and workmanship or not? How do I know that this isn't an underhanded "revenue enhancement " that was intentionally caused by technicians to start with? As of right now, I consider your Warrenty useless and meaningless. York workmanship questionable.  Your business practices less than honest and suspect. -- This e-mail was sent from a contact form on BrakeCheck Dev (

Tuesday, October 13, 2015

On Sat. Sep10, 12pm I brought my car into BrakeCheck to get my brakes serviced only to have them tell me 5hrs. later their sending my car to a dealership to be fixed. Without any effort on their end I find it extremely irritating that I have to call the Research Blvd. Location to get any sort of update about my vehicle which they've had now for 3 days & counting for a standard brake & rotar repair... Not to mention the inconvenience I've sufferd being stranded in Austin Tx the entire weekend missing Work, School etc... I'm disappointed in the lack of curtosey professionalism...

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