Brake Check San Marcos: 6/15/2016 Took my car in because dash light came on. Instead of telling me I had a brake light out they removed all 4 tires and told me I needed rear brakes, I had a oil leak ( which they showed me fresh oil around a motor gasket ) and that I needed to replace my rack and pinion. Well I knew that I probably needed rear brakes so I went ahead and agreed to that cause it would only be a couple hours so I figured I would beable to get to work, WRONG But told them I just had major motor work done so I would take it back to the shop that did the work. Well my car has been sitting in a shop for 2 days while they keep looking for this mysterious oil leak and guess what NO rack and pinion work is needed. Also when they qouted me the rack and pinion job they said nothing about needing a front end alignment. I guess they would of hit me up with that later. I was there for almost 5 1/2 hours. Is this how BRAKE CHECK treats woman customers as if we are DUMB. I am furious, my car is old but I have taken very good care of it and I feel I let assholes touch it. I'm a hard working woman that takes care of my disabled husband along with working 2 jobs to make ends meet and your employees try to steel from me and how many others out there. Shame on you. Also while I was waiting there was a Vietnam Vet who had a appointment to have work done. It was suppose to take less than 2 hours and he was going to be there for over 7 hours. You need to take a serious look into your San Marcos Texas location and clean it up.
Bad Review. 04/06/16. Went in for brake service. 10209 S Hwy 6 Sugar Land, TX 77498. After three hours manager informed me that the ABS bearing sensor was broken by the staff. They would replace it for free but would have to bring my truck in the next day after the part is picked up. Drove my truck around the next day with the ABS light now. Repair was done the following day. Five hours to do my brake work. A free oil change was offered by R**** for my extra time I waited. I didn't do the oil change because my vehicle was not ready for the oil to be changed. Went back three weeks later and waited another two hours for the oil to be changed. R**** noted six quarts of oil needed on the service document. No receipt was offered at completion of the oil change. Check oil light kept turning on and off two/three weeks later. After checking the oil level, it turned out they didn't add enough oil. Call new manager M***, gave me the run-around by checking all the history on my truck. No other oil change was ever done at Break Check. M*** noted five quarts had been added. I informed M*** that my vehicle takes six quarts. I asked that he speak with the employee that worked on my vehicle, he quickly noted that person probably doesn't work here any longer without checking who work on my truck. It turned out my truck was two quarts low. Another free oil change was offered. I declined. My recommendations, don't go to a break shop to do an oil job unless you want to buy a new motor.
Well, I have yet to hear from the supervisor so I assume, like your warranty, your word is also usless. I will not use Brake Check for any future needs and I intend to relay my experience with as many people as I can to avoid being swindled by your Company as I can. A copy of this is being forwarded upper management. Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone -------- Original message -------- From: Gifts Date: 12/02/2015 2:45 PM (GMT-06:00) To: "'firstname.lastname@example.org'" Subject: RE: Warranty not valid Hello Herman, I would like to extend a sincere Thank You for taking the time to let us know about your concerns. I have forwarded them to the Corporate Director responsible for this location. They will be contacting you directly to discuss a resolution. Best regards, Customer Support Team -----Original Message----- From: Herman Vela [mailto:email@example.com] Sent: Wednesday, December 02, 2015 8:05 PM To: Gifts Subject: Warrenty not valid From: Herman Vela Subject: Warrenty not valid Store Location: Store 412 @ 15826 San Pedro, San Antonio, 78216 Message Body: I had my brakes fixed under your lifetime warrenty 2014. I had to bring the vehicle back in for a re-repair earlier this year and a problem re-developrd on the left front brake that had been repaired and serviced as recommended the first time. Now they are telling me that the brake cylinder which had been serviced again malfunctioned destroying the Royer in the process. The manager is telling me that it will cost me an additional nearly $400.00 to fix something that was serviced with a lifetime warrenty to start with. Tell me why, after shoddy workmanship by Brake Check that caused the failure, I should have to pay to fix the problem? Do you stand behind your expertise and workmanship or not? How do I know that this isn't an underhanded "revenue enhancement " that was intentionally caused by technicians to start with? As of right now, I consider your Warrenty useless and meaningless. York workmanship questionable. Your business practices less than honest and suspect. -- This e-mail was sent from a contact form on BrakeCheck Dev (http://brakecheck.com)
On Sat. Sep10, 12pm I brought my car into BrakeCheck to get my brakes serviced only to have them tell me 5hrs. later their sending my car to a dealership to be fixed. Without any effort on their end I find it extremely irritating that I have to call the Research Blvd. Location to get any sort of update about my vehicle which they've had now for 3 days & counting for a standard brake & rotar repair... Not to mention the inconvenience I've sufferd being stranded in Austin Tx the entire weekend missing Work, School etc... I'm disappointed in the lack of curtosey professionalism...