CALERIS CORPORATE - NEWTON CENTER

Caleris is a leading provider of comprehensive business process outsourcing solutions specializing in inbound call center services and content moderation. The company is entirely US-based with experienced staff available 24x7 with unmatched courtesy and responsiveness. With over 15 years experience, Caleris has the expertise to deliver outsourced customer support services that add value to our clients’ products by offering a cost-effective solution while maintaining the highest service levels in the industry.Fully integrated communication & technology platforms facilitate efficient interactions resulting in lower per incident costs. Caleris’ three customer support centers, each located in Iowa, effectively operate in unison utilizing advanced call distribution and staffing flexibility.

Caleris was founded by two native Iowan entrepreneurs, Rick Grewell and Sheldon Ohringer. Grewell and Ohringer, who with a combined 45+ years Information Technology management experience, realized a huge opportunity when they acquired an established 10-year-old 24 hour technical support outsourcing service provider. The two sought to continue the company's reputation as a preferred outsource ISP tech support provider and greatly expand the business, adding additional outsourced services and creating new jobs. Formerly known as ECI, Caleris' technical support operations were established in Iowa in 1993 to take advantage of the central time zone, the Midwestern work ethic, and favorable economy. Today, Caleris continues to thrive as an outsourced 24 hour technical support provider with all services based in Iowa.

The owners of Caleris greatly value Iowa's highly educated and motivated workforce. Instituting the slogan, "Outsource to Iowa - not India, " they have created high-tech job opportunities for numerous Iowans and continue to grow within the state - not sending jobs overseas.

Headquartered in Des Moines, Iowa, Caleris operates 3 Iowa outsourced customer support centers in the communities of Manning, Jefferson, and Newton. The company began as an outsource 24 hour technical support service provider in 1993 and has grown to support a wide variety of applications, from customer service to website content moderation. All 24 hour technical support and inbound call center outsourcing services are provided from locations within Iowa.