CAREMARK CUSTOMER CARE

Our combination of health care services and offerings are enabling us to provide end-to-end solutions that impact everything from pharmacy plan design to the ultimate delivery of products and services to customers. Our capabilities include industry-leading clinical and health management programs, specialty pharmacy expertise, leadership in retail clinics, customer service excellence, and our deep knowledge of the consumer gained through the more than four million customers who visit our CVS/pharmacy stores every day.

At CVS Caremark, we understand how much a company's culture impacts its people and ultimately its performance. That's why, soon after our merger in 2007, we quickly established a unifying Vision, Mission and set of Values that defines our company and serves as a guiding beacon for how we conduct our business every day. In our stores and mail service pharmacies, in our distribution centers and corporate facilities, and in the thousands of communities we serve, these principles inspire us to go above and beyond for our customers, our clients and our colleagues.

2008: CVS Caremark marks the first anniversary of its successful, transformational merger as the largest integrated provider of prescriptions and health-related services in the nation on March 24.

2007: CVS Corporation and Caremark Rx, Inc. complete their transformative merger, creating CVS Caremark, the nation's premier integrated pharmacy services provider.

Retail Pharmacy

2009:The company celebrates the opening of its 7, 000th CVS/pharmacy, located in Little Canada, Minn.

2008: CVS Caremark acquires Longs Drugs’ 541 stores in California, Hawaii, Nevada and Arizona, giving CVS/pharmacy immediate market leadership in Northern and Central CA: as well as 3 distribution centers and PBM subsidiary, RxAmerica.

2006: CVS acquires 700 stand-alone Sav-On and Osco drugstores from Albertsons, making CVS/pharmacy #1 in fast-growing Southern California and enhancing its presence in key Midwest markets.

2005: CVS/pharmacy ends the year as the largest pharmacy retailer in America, with more than 5, 400 locations in 34 states and Washington, D.C. CVS/pharmacy serves more than 400 million customers.

2004: CVS completes its acquisition of 1, 268 Eckerd Stores and Eckerd Health Services, Eckerd’s PBM/Mail-order pharmacy business, increasing its store count to more than 5, 000 locations and becoming America’s leading pharmacy retailer.