FedEx was built upon innovation and it continues to be an integral part of the FedEx culture and business strategy. Our commitment to innovation propels the development of ideas, products and services that empower our customers to grow their businesses around the world.
FedEx created a new and distinct market over thirty years ago when it began providing customers access to next day just-in-time delivery service. Since its inception, Frederick W. Smith's vision for the company has always had a focus on innovation. In 1978, Fred Smith was famously quoted as saying, "The information about the package is just as important as the package itself." Today, FedEx provides customers access to almost real-time information which has enabled new supply chain models and efficiencies. This unprecedented access to information is connecting customers around the world to economic markets and communities.