At PoolMerchants.com, customer service is our number one priority. If for any reason you are unsatisfied with your order, you can return or exchange most items within 30 days of delivery. Returned items must be new and in unused condition. Returns should be unassembled, already assembled items will not be accepted. Custom orders are non-refundable.
Some vendors may not follow our return policy. Such exceptions are noted on the individual item pages. Because we ship from multiple warehouses, it is important to contact us before making a return to ensure you have the correct return address.
All returns are subject to round trip shipping charges. If your item was shipped with “Free Shipping” you will be charged our “actual” outbound shipping fee.
A 15% restocking fee will be charged for all returns no matter the reason. This restocking fee can only be waived if the item is being exchanged for an item of equal or greater value, or a store credit.